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RETURN / EXCHANGE POLICY

International Shipping

We ship our products from Los Angeles, CA USA. Customs duty is not included in our price. You will be responsible for customs duty.

Return & Exchange Policy

Returns

You may return your purchases within 7 days from receiving your order. If 7 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.

Please contact us (info@nananana-intl.com) prior to mailing us your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only refund to your original payment method.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nananana-intl.com.

Sale items (if applicable)

All sale items are FINAL SALE. Only regular priced items may be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nananana-intl.com and we will get back to you with the exchange procedure.

Return Goods Shipping
Please contact us before mailing your return. We will get back to you with mailing address for your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service. We can’t be responsible for missing packages.